Refund Policy

Refund Eligibility

No change-of-mind refunds. Returns must be in original packaging and saleable condition — email photos or call the workshop on 07 5465 2756 if unsure. Faulty items are covered under Australian Consumer Law.

• Items must be in original condition with tags attached
• Items must be unworn, unwashed, and undamaged
• Original packaging should be included when possible

Non-Refundable Items

Certain items are not eligible for refunds:

• Sale or clearance items (final sale)
• Gift cards
• Downloadable products
• Personal care items

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Late or Missing Refunds

If you haven't received your refund after 7 business days, first check your bank account, then contact your credit card company. If the problem persists, please contact us at support@yourstore.com.

Exchanges

If you need to exchange an item for a different size or color, please initiate a return and place a new order for the item you want.